received this back after emailing them a goodwill letter to get rid of a 60/90 on my report from 2011. I sent it to the ombudsman and their customer service email. any other ideas?
This email is in response to your recent correspondence concerning your account(s). We understand that you are requesting delinquencies reported on your account(s) in the past be removed.
The Higher Education Act of 1965 requires that Great Lakes report the status of all serviced student loan accounts to the credit bureaus. Additionally, the Fair Credit Reporting Act requires that this information is reported accurately and objectively. We are audited to ensure our compliance with these requirements.
Upon receiving your request for an adjustment to the data that we credit reported on your student loan account(s), we re-evaluated to ensure no errors were made that would lead to, or result in, inaccurate delinquency reporting (such as misapplication of payments). No such errors were made.
We also reviewed your request for a possible credit adjustment, but unfortunately, you could not be approved for such an adjustment. Please continue to make your payments as scheduled each month, or proactively seek options from us anytime you are in need of repayment assistance. This could prevent future negative credit reporting on your student loan account(s).
Please let us know if you have further questions.
