HIPAA Questions...please advise

[Anonymous]

Under the HIPAA letterwriting process, it states to use a color font or italics, as well as color paper. I don't understand the reason for this. What is wrong with writing a normal letter on white paper?  And what is the  insert a  or insert b?   Thank you.

[guiness56]

By using colored paper, fonts and italics, it makes them have to read the letter.  It can not be scanned.

Insert A is when you submit a payment for an unpaid collection, Insert B is for one that is already paid.

[Anonymous]

Thank you for the quick reply. And do i understand correctly that once a medical collection has been paid, it must be removed according to HIPAA?  Thanks again

[guiness56]

Yes, but you must follow the HIPPA process exactly as it says.  Do all the steps in the order it says to do them.