I sent an email to HSBC about an old credit card account that should have been deleted and I have disputed it over and over. This was my response. I hope this means they will actually remove it.
Thank you for contacting HSBC Bank USA, N.A.
We understand the importance of your e-mail.
For assistance, please fax a copy of the relevant portion of the report
that contains the allegedly inaccurate information, police reports,
fraud or ID theft affidavit, court order, or account statement to the
Correspondence Department at 716-730-3030.
We apologize for any inconvenience this may cause to you.
Our Customer Relationship Center is available 7 AM to midnight EST, 7
days a week to meet all of your HSBC banking needs. If you are enrolled
in our Personal Internet Banking service, you may contact one of our
professionals via our secured 'BankMail'. Simply click on the 'BankMail'
link located in the left gray navigation menu when logged into the
service.
Sincerely,
HSBC Customer Experience Team
You can certainly do what they ask for and it its 7.5 yrs past the DoFD then they must delete, if you get no where with them and it is past CRTP file a dispute with the CRAs demanding its removal for being too old to continue on file, if they refuse then escalate to the CFPB. You need to ascertain the DoFD yourself so you know you are in the right.
Ok thanks and the letter looks very promising. This is the most that I have ever heard from them. Usually they say they have my name but no information attached to my acct because it was charged off. It was bought out but settled with the company who bought the account. I have sent them the information so I'll report the response I get.
So, I see on my credit reports that the opened date was April 2008. Does that mean that it will be falling off next month?
@StrawberryIce wrote:So, I see on my credit reports that the opened date was April 2008. Does that mean that it will be falling off next month?
Probably not, the open date of an account has no bearing on the time that a derog can remain on file. Its 7 years for individual lates and a max of 7.5 yrs from the DoFD for COed accounts.
Update: I disputed HSBC on my Transunion and Experian asking for them to verify and it was finally deleted. I have done the same to Equifax and waiting to see what happens.
@RobertEG wrote:It could have been removed either by deletion as a finding in the dispute, or it could have only become excluded due to reaching 7'ish years from DOFD.
Did you actually receive a Notice of Results of Reinvestigation from the CRA, which is their official finding on the dispute, that they deleted based on lack of verification of whatever you disputed, or did it simply disappear with no Notice of Results from the CRA?
On Transunion, it just shows DELETED. On Equifax, it was never on there, I got it mixed up with something else I got deleted off. It's still on Experian and shows that it was opened on 04/01/2008, paid, closed and sold to Calvary. I don't know when it went delinquent. So possibly, it maybe because it reached 7'ish years.