you: OC, you said that you can't access old accounts?
OC: that's what I said.
you: then how can you possible validate or verify that this account belongs to me, that the charged services were provided or that the amounts are correct? Am I simply supposed to take your word on it?
OC: uhhhhh, but that is all we see in the system.....
you: look, I am not a difficult person. I would hate to find out that you over charged or failed to credit my account for payments received from me or an insurance company or that you have sent to collections the portion of the bill you agreed not to seek payment for in your agreement with the insurance company! You can understand that, can't you? You are telling me that you can't tell me how the amount was arrived at? Would YOU pay it?
OC: I see your point, but if you had paid back then....<you cut off OC>
you: paid what? You can't even say what the bill is truly for!
>>>> keep looping until OC gets a tad flustered....
you: Look! As I said, I am a reasonable person. You can't establish what I owe or what I would owe for. I simply would love to put this whole nastiness behind me, SOoooooo, here is what I am willing to do: YOU (OC) pull the account back from the CA, and we both know you can do this, and I will simply pay off the balance on the account and be done with it. Agree?
Most will agree.
If the OC continues to be difficult,
State the following: OC, imagine, if you will, you are in court and looking at the judge. I play back this conversation where you admit that you can't establish what I owe you or how you came up with that number....and that you sent this to collections which caused me damage..... how much do you think the judge will award me?
Starting Score: 472
@Momof5 wrote:you: OC, you said that you can't access old accounts?
OC: that's what I said.
you: then how can you possible validate or verify that this account belongs to me, that the charged services were provided or that the amounts are correct? Am I simply supposed to take your word on it?
OC: uhhhhh, but that is all we see in the system.....
you: look, I am not a difficult person. I would hate to find out that you over charged or failed to credit my account for payments received from me or an insurance company or that you have sent to collections the portion of the bill you agreed not to seek payment for in your agreement with the insurance company! You can understand that, can't you? You are telling me that you can't tell me how the amount was arrived at? Would YOU pay it?
OC: I see your point, but if you had paid back then....<you cut off OC>
you: paid what? You can't even say what the bill is truly for!
>>>> keep looping until OC gets a tad flustered....
you: Look! As I said, I am a reasonable person. You can't establish what I owe or what I would owe for. I simply would love to put this whole nastiness behind me, SOoooooo, here is what I am willing to do: YOU (OC) pull the account back from the CA, and we both know you can do this, and I will simply pay off the balance on the account and be done with it. Agree?
Most will agree.
If the OC continues to be difficult,
State the following: OC, imagine, if you will, you are in court and looking at the judge. I play back this conversation where you admit that you can't establish what I owe you or how you came up with that number....and that you sent this to collections which caused me damage..... how much do you think the judge will award me?
Priceless, LOL....
OP you can also Google the HIPAA Process and contact its creator for help though I would only do so if there is 0 chance of getting done any other way.
@Momof5 wrote:you: OC, you said that you can't access old accounts?
OC: that's what I said.
you: then how can you possible validate or verify that this account belongs to me, that the charged services were provided or that the amounts are correct? Am I simply supposed to take your word on it?
OC: uhhhhh, but that is all we see in the system.....
you: look, I am not a difficult person. I would hate to find out that you over charged or failed to credit my account for payments received from me or an insurance company or that you have sent to collections the portion of the bill you agreed not to seek payment for in your agreement with the insurance company! You can understand that, can't you? You are telling me that you can't tell me how the amount was arrived at? Would YOU pay it?
OC: I see your point, but if you had paid back then....<you cut off OC>
you: paid what? You can't even say what the bill is truly for!
>>>> keep looping until OC gets a tad flustered....
you: Look! As I said, I am a reasonable person. You can't establish what I owe or what I would owe for. I simply would love to put this whole nastiness behind me, SOoooooo, here is what I am willing to do: YOU (OC) pull the account back from the CA, and we both know you can do this, and I will simply pay off the balance on the account and be done with it. Agree?
Most will agree.
If the OC continues to be difficult,
State the following: OC, imagine, if you will, you are in court and looking at the judge. I play back this conversation where you admit that you can't establish what I owe you or how you came up with that number....and that you sent this to collections which caused me damage..... how much do you think the judge will award me?
One caveat - Thats only true IF the account was not sold, but merely assigned to a collector.
Have the hospital send you a copy of their record that shows you have a zero balance.
Hospitals are not likely to sell a debt to a JDB.
I would then send a copy of the zero balance letter from the hospital to the CA and state that you don't owe the hospital anything, that they need to send the acct back to the hospital and delete from CR.....'because obviously this was sent in error....'