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Use Google and put in the city and state where National Recovery is located and type in "Better Business Bureau" as well --- that will give you the particular BBB you need to communicate with. Go to their website and you will see the option to file a complaint, proceed from there. The BBB will e-mail you with the results of your complaint -- that make happen quickly or, take about 3-4 weeks. So far, this process has worked very well for me, I pray it will for you too. Best Wishes!!!