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I've sent Comenity Bank/EXPRESS several GW letters asking them to please remove 2 late payments from Oct & Nov of 2012 and they refuse to even acknowledge my request. I'm at a lost here!!! I need some guidance and what to do next!!! Do I keep sending them GW letters? Any help or advice is greatly appreciated.
Thanks!
@goal_seeker wrote:I've sent Comenity Bank/EXPRESS several GW letters asking them to please remove 2 late payments from Oct & Nov of 2012 and they refuse to even acknowledge my request. I'm at a lost here!!! I need some guidance and what to do next!!! Do I keep sending them GW letters? Any help or advice is greatly appreciated.
Thanks!
How are you sending the GW letters? Email? Fax? Snail mail? I know if you do USPS that you can certify the letter so there's proof they get it etc. The only thing I can say is to keep trying. Eventually somebody there will get the idea. If you're sending more than 1 every few weeks or 1 a month maybe back off a little.
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I've always sent them via USPS certified, at least every two months. IDK, what else to do. It's very frustrating!!! I was hoping someone would have an email or fax to Comenity bank. I've also called them and they refuse to remove any information, grrrr!
Not anything you CAN do other than what you're doing. Just keep sending!!!!
Thanks for the encouragement!!! I will do JUST that...send...send...send...until they remove the (2) late payments.
Thanks!