Equifax has to be the most poorly run company I've ever dealt with, it sickens me that they have access to my personal information.
They had my current address and one of my former addresses listed wrong (among many other things that are currently in dispute). I called to have them fix the addresses, this was a few weeks ago. They said they would fix my current address and delete the former address that is listed wrong. Fine. The next day I find that while they did delete the former incorrect address, my current address is still showing incorrectly. I gave it a week (checking my reports daily with USAA) and the problem still remained.
Yesterday I call to ask why the current address is still showing incorrectly even though I received an official notice from the company weeks ago that they had resolved the issue? The idiot who took my call mumbled some nonsense that the previous rep didn't update the info correctly (funny considering I received a notice with the correct info showing), and that he'd take care of it.
I log on to USAA today and pull a fresh report, not only did this fool fail to correct my address, but the former incorrect address that was previously removed had been put back on! That was his contribution, to reverse what the previous rep had done, and still fail to correct anything. I have no clue how this company is trusted to maintain the personal information of millions of people.
There's no way in hell I'm spending one more second of my time calling these people, so I just got done filing a complaint with the Consumer Financial Protection Bureau. I can't believe I have to resort to filing a dispute with one company about a dispute with another, all just to get my freaking address correct. I have three more open disputes with this horrendous company, I have zero faith that any of them will be handled correctly.
Has anyone gone this route before to get something fixed? If so, does it work? How long does it typically take? Thanks in advance.
I'll prob be right behind you nothing but wrong improper idiots ! I keeps tons of files, ready to report them, and will go as far to file a law suit against them. Going to contact a consumer lawyer this week.very tired dealing with them for the past 8 months now.!
Hope all works out for you just the same
Good luck
Hope all works out for you just the same
Good luck
I tried to get my credit report from Equifax last week and i couldn't pass the security questions. Do you think wrong information on their end could be the reason i couldn't get my report?
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Today I received an email that Equifax had responded to my complaint and corrected the issues. I went to my USAA account and loaded a new report and sure enough both addresses were fixed, FINALLY. All of these phone calls that resulted in nothing, I file one consumer complaint and the problem goes away immediately, goes to show they lack integrity unless they are FORCED to handle your personal information with care.
Tonight I will be filing another complaint against them. My student loans through Sallie Mae are showing as installment loans, which is good, but they are also showing as having some sort of credit limit, with my initial student loan being that limit, and a later student loan bringing me over the limit. Because of this nonsense it's showing my debt to credit ratio as a staggering 127 percent, and on my Score Watch credit report where it states what is impacting your score negatively it has this as my second most serious offense. The problem of course is that it's not accurate, it's a student loan, not a line of credit. I disputed this over the phone on 5/30. Tonight I received an email stating the dispute had been resolved. SHOCKING, they didn't fix the problem. They deleted the historical account information for each student loan entry, and updated a few dates by a few days relating to the loan origination date etc, but my student loans are still showing as having a credit limit with me being over that limit by $7,000. In other words, as usual, my dispute resolved nothing. They updated and/or deleted information that had absolutely nothing to do with my initial dispute.
So, back I go to file another consumer complaint. This is the route I'll be taking from now on whenever I have a dispute with Equifax. No more phone calls, these people have proven to be beyond useless.
@Drsgwld wrote:
^Quite Alarming to know your credit profile is in the hands of other nations!
I never really thought about it.
Now i see something different because of that statement. I used to get a lot of calls from a collection agency and every time i talked to them (same guy every time) i was talked down to. I thought it was just a nasty CA but a lot of the times i hung up and cursed the sexist <insert many *bleeps* here> I wonder if his tone and comments were because he is from a country where women are worthless. Ugh!