@Judilynn wrote:I'm working to get the last baddie off my report. It's a Brighthouse collection and I did get an email from them on Friday that they had escalated my request to upper management and that they would call me Monday.
I sent this email to them:
Will it be possible to get this account removed from collections once the equipment is returned and the service balance is paid? I truly did not mean to let this go in to collections and would like to have it removed from my credit report by Brighthouse.Again, thanks so much for your assistance with this.
And got a respsonse that included this:
Once the equipment has been received and verified as being in proper condition by Bright House, the charge should be waived automatically. If you have any problems with this, do not hesitate to contact us again so that we can ensure the balance is withdrawn from collections. I hope this has been helpful!
When I called to pay and have it deleted, they said they couldn't do it. So I sent another email that included the correspondence above stating they would. I then got the reply that it had been escalated and upper management would call me.If they refuse to delete it when I talk to them tomorrow, do I have any recourse since I do have in writing that they would?
First, I want to wish you luck in hopefully getting this removed. Here is the dilemma. If there was a service balance due, they are under no obligation to remove it, and the correspondence they sent you back seems to me that they are referring to the charge for the equipment (which will be removed without any issues therefore nothing to report. But they are not speaking about any service past balance. I hope they do remove it, and please keep us posted. Would love to hear the success.
Hi - thanks for replying 
I read the letter from Brighthouse as saying that once the equipment was returned, the charges for that would be waived and the balance would be withdrawn from collections. That's what I'm hoping they will do when I talk to them.
