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Last month I sent a DV to a CA listed on my TransUnion report. They sent me a letter back saying they no longer owned the account, and had alerted the 3 CRAs when they sold it. Transunion never deleted.
So, last week I decided to send a dispute via snail mail to TU, with a copy of the letter from the CA attatched, and informed them that it should have been removed in 2010.
Today, I get a cookie cutter letter from TransUnion saying the account has been verified and dispute comments have been added.
This is the second time that TU didn't follow up on a legitimate dispute, and I'm really upset.
Should I ask for a MOV? Report them? BBB?
What they are doing has to be illegal.
Thank you!
@PeacefulP wrote:Last month I sent a DV to a CA listed on my TransUnion report. They sent me a letter back saying they no longer owned the account, and had alerted the 3 CRAs when they sold it. Transunion never deleted.
So, last week I decided to send a dispute via snail mail to TU, with a copy of the letter from the CA attatched, and informed them that it should have been removed in 2010.
Today, I get a cookie cutter letter from TransUnion saying the account has been verified and dispute comments have been added.
This is the second time that TU didn't follow up on a legitimate dispute, and I'm really upset.
Should I ask for a MOV? Report them? BBB?
What they are doing has to be illegal.
Thank you!
The CA is telling you that it has been sold, they didn't tell you they deleted it. I would contact the CA again and ask for a deletion.
Yes, they told me that it sold, but they also told me that they deleted and that it's TU's job now.
Anyway, that wasn't my question. My question was what to do when TU is clearly not looking into disputes like they're supposed to.
You got the old eOscar I would imagine.
But if the CA sent you a letter and then you submitted it as proof of deletion, then I would contact the CFPB.
Thank You. Is that something I can do online, or is there a more effective way of contacting them?
I believe you can do it online.