Your mistake was NOT having them sign a PFD. How to handle a CA:
Know your SOL CAs will usually accept (if they own the account) a PFD if past SOL
Always DV before thinking of a PFD!
They are reporting right! You may hear from them again or they might sell the bal to another CA.
On April 30th I received a letter from them that the account was settled paid in full, and all CRA's notified.
All CRA's show a payment of $720.89, remaining is balance, and now a 30 day late is being reported, which has lowered my score considerably.
The score drop was (guessing) because it was a CO and updated. I would dispute as inaccurate bal amount.
IF it is verified.....send a letter with the copy of their settelment letter!! this goes to the OC....the correct reporting should be settled for less BAL $0 letter goes CMRRR