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I GW'ed CapOne by email and received a call the same day. The woman was so nice and understanding but she said they couldn't remove my TL or anything on it because it was accurate information. Understandable, but I really wanted that thing gone. myFICO is now reporting that particular account as a collection when it was actually a CO. So, it's showing 19 lates from the date it was charged-off and I actually paid the debt to NCO Financial. I'm assuming they are the same because once I paid the debt to NCO, my closed CapOne TL started reporting "OK".
Frustrating! Should I still try mailing my letter in?
Keep trying and keep trying - I had the same thing with GE - executive office called me - credit department called me - multiple GW letters ignored - then finally out of the blue I received a letter telling me they were deleting the TL
All it takes is one person to say the hell with it!!
That is great to know and very encouraging. I will start mailing letters out this evening!
To OP, I'm in the same boat. I intend to keep trying!