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Keep trying to contact Verizon or the collection agency. Write and/or call them for a goodwill deletion. Give them a story that you're applying for a mortgage/loan and that's why you want to pay it off, etc. Again, good luck.
idiotic reporting/scoring system strikes again. lenders should file a suit to correct this stupid pay and re-age error as i'm sure it costs them $$$ on unpaid debt. Fair Isaac and the CRA's sure aren't hurting.
sry OP
I paid TWC thru EOS a few days ago. I checked my Experian report this morning (fresh pull) and noticed that the balance is updated to show 0 and also says Paid/Collection. Used to show Balance/Collection/Late. My score did not drop so why did hers? It is scheduled to fall off in Oct 2018. Is that going to change???
Did your expected date to be removed get changed?
Dang. So sorry this happened to you!