10-10-2012 10:18 AM
Long story short as I just typed the whole story in detail but it got erased.. Time Warner Cable sold my account to NCO.
8/28/12 - disconnected TWC service; was advised I would receive a final bill. 9
9/19/12 received a dunning letter from North Shore Agency dated 9/17/12 for $100.xx. Called TWC and they advised I would receive a pro-rated bill for a lesser amount.
10/8/12 - logged on TWC website; shows a statement was issued 10/1/12 for $100.xx with a due date of 10/12/12. Called CSR and paid in full; advised of the collection letter and he put in a ticket to have it updated with CA.
10/9/12 - Received call from NCO Financial for TWC account with a balance due of $17.00. Called TWC collections and was told the account had been charged off and sold to NCO. I asked why they let me PIF the day prior; and he had no answer. Stated I could pay $17 (NCO's collection fee) to TWC and they would remit to NCO; or I could pay directly through NCO. Called TWC retentions supervisor; who agreed that this account should not have been placed in collections; she put a ticket in to escalate.
10/10/12 - Called executive customer service with TWC who felt the account should not have been sold to NCO and that I should not be responsible for the fee. They put in a ticket for resolution.
10/10/12 - Sent DV letter to North Shore and NCO.
My dilemma; I don't want this to report to the CRAs. Should I pay $17 to NCO before they report? Or will this merely cause them to report a Paid Collection. I am hoping that TWC can resolve this; but I want to be as proactive as possible.
10-10-2012 12:03 PM
Hopefully TW is pullilng it back for NCO. Give them just a bit and see if that happens.
10-10-2012 06:05 PM
TWC executive team is standing by the fact that the account being given to collections is valid. Regardless of the fact that they issued a statement on 10/1 requesting payment by 10/12; they sent it to collections on 10/4. They will not recall the debt. They advised me that I could either pay TWC the $17 and they would remit to NCO; or I could pay NCO directly.
I'm really scared as I'm set to close in November. I sent the DV today; and they have not reported yet. I'm scared they may report between today and whenever the DV arrives. I've tried Googling to see past experiences; but I can't find a situation similar to mine.
Any thoughts on whether paying the $17.00 NCO collection fee within the dunning period is a horrible idea or a crap shoot. Though technically I only received a dunning letter from North Shore.. nothing received yet from NCO.