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No dice for me, at least on this first attempt - pretty discouraged - the person seemed nice but firm that they wouldn't do PFD bc 'that would be a type of coeercion prohibited by law to get the client to pay the debt'. She said it would show up as a paid collection.
Glad they seemed to be receptive to this, at least in recent history - this is one outdated utility bill from when I suddenly had to move out of my apartment building because bedbugs had shown up and were in other units besides my own. I think maybe if I get more into the background on that, I could have better luck?