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If you sent them a timely DV and they have not bothered to actually validate it then they cannot continue collection activities till they do and they can still leave the reporting on your CR while they decide what they want to do. There is no law that forces them to actually validate. I would not be speaking to any CA by phone but be communicating only via US Mail to preserve your rights.
The intent of the debt validation provisions of the FDCPA was not to require a debt collector to validate a debt.
The basic intent was to provide consumers with a respit from collection activities until provided certain information.
If a consumer sends a DV either prior to dunning notice, or within 30 days of a dunning notice, it requires the debt collector to cease further active collection until such time as they have first provided adequate validation.
The DV process was also set up primarily as an integrity system, not a legal fact-finding process.
The debt collector is required to investigate and obtain adequate basis to verify. The statute does not include any provisions requring the debt collector to proivde the supporting documentation behind their determination. Documentation would only be relevant if both sides were required to provide all documentation, and the process had judges empowered to decide on the inevitable contests over what it does nor does not prove. The DV process has no judges.
A debt collector who verifies without having conducted a reasonable investigation of verifies contrary to what their documentation shows runs the risk if and when the issue of the adequacy of their verification gets before a court, where documentation can be required in the discovery process.
Sending complaints regarding alleged violations of the DV process to the CRAs is, in almost all instances, not proper, in that the DV process is a debt collection practices matter under the FDCPA between the debt collector and the consumer. The CRAs have no involvement in that process.