So, in my third attempt in talking to a supervisor, he said that my request was denied and went all the way to the executive board and was denied due to the bill going over 120+.. I explained to the supervisor, that the paperless statements were going to my wife, and the authorized user, aka, my college son, used it without our knowledge.
Us not knowing there was a balance, wife did not know to open the paperless statements. He said they could not do a no data on CR as their policy say no if it went 120+ days.
Has anyone had a GW work on something like this with Cap One? Feeling a bit sad that I will never see it removed.
