Paid Medical was supposed to be removed

[lmrites]

SO....in May, I spoke with a doctor's office who apparently had a collection for $83.00.  I had paid this amount over 2 years ago, so they called the collections company and apologized that it had not been removed.  The collection company told me that it should come off of my EQ & EX within 3 months as they have pulled it back.  Do I call the collections agency again or should I call EQ & EX?

[Shogun]

You would need to contact the CA again and remind them that it was supposed to be removed.

[lmrites]

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@Shogun wrote:

You would need to contact the CA again and remind them that it was supposed to be removed.

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SO, I just got off the phone with them and they told me any reports that I'm pulling online will not be correct and I have to call EQ & EX and get it from them direct.  If that doesn't work I would have to dispute it and wait for them to send a dispute form.  Does this sound right?

[Shogun]

I don't know about the pulling any reports online thing not being correct.  I will agree that that the reports from 3rd parties aren't formatted the same sometimes, but they should show the deletion.

[RobertEG]

Was it referred for collection before or after the debt was paid?

[lmrites]

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@RobertEG wrote:

Was it referred for collection before or after the debt was paid?

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It was referred before it was paid.  The amount was apparently declined by insurance.