Pinnacle Financial/Century Link

[MrChairman]

I had a charge off appear from Pinnacle Financial Group as a result of an error by Century Link. I am active duty military. I PCS'ed in Oct of last year. I disconnected my internet service with Century Link and paid the final bill. I have proof of this through my debit card statement which clearly shows a charge in Oct 2011 to Century Link. I was first made aware of this by the collection agency last month when they contacted me about the charge off. Right after I got off the phone with Pinnacle I called Century Link. During my sign up process, they were switching to a new billing system. During this time my order got lost and had to be re entered into their system. I relayed this to the rep and was told I would be getting a call back within 15 business days. 4 1/2 weeks later no call but I am planning on calling tomorrow. What I wanted to know is should I have Century Link recall the debt from the collection agency, and if this is possible will Pinnacle be required to remove this from my credit reports?