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The one that said they will not remove, you may try and send a Goodwill letter. You cannot dispute the $0 balance as they are reporting correctly.
@Anonymous wrote:
I had another collection from them that I paid a year ago. I disputed it recently and they removed it. I asked the woman if she could remove it and they said they absolutely do not remove them. But I got the other removed?
My Fico does not advocate the disputing of valid information, disputes are for inaccurate reporting only. You would send the reporting CA a GW letter