Sallie Mae Contact Info

[Anonymous]

Does anyone have email/fax info for the CEO or any other high level management at Sallie Mae? If so could you please PM me the info. I am trying to send a GW letter about a few lates I've had from a couple years ago. Thanks in advance!

[Starr79]

They seem very protective of the contact info of their executives. Below are the names of many executives, and the contact method SM wishes for you to use. Chances are good that the higher ups will not see your letter; however, that doesent mean that someone wont help you to get you to stop trying Hope this helps!

Mod Cut

If you will review the forum's Terms Of Service you'll see that posting personal information of any kind including full names, email addresses, direct phone numbers, etc, is prohibited. You can exchange such information via PM if you wish- MarineVietVet, myFICO moderator

 Would you like to correspond with Sallie Mae's senior management?

If so, please contact Sallie Mae's Office of the Customer Advocate. We are dedicated to reviewing and responding to customer correspondence addressed to the Chief Executive Officer and other members of the executive management staff at Sallie Mae. We work closely with the Executive Management and service teams within Sallie Mae to respond to your inquiries and ensure that your feedback is heard.

Office of the Customer Advocate

Your concerns are very important to us. You will be contacted by a Customer Advocate representative within 72 business hours of the receipt of your inquiry. A response to your issue will be provided as soon as possible and often depends on the level of research required.

When submitting an inquiry, please provide your name, account number, and/or address and telephone number.

Please send your inquiry by email to advocate@
salliemae.com or call us toll-free at (888) 545-4199.

Standard mail may be sent to:

Office of the Customer Advocate
P. O. Box 4200
Wilkes-Barre, PA 18773-4200

[Holly1221]

I just tried dealing with their "Advocate".  The lady called & left me a vm at home and I tried to call her back for a week & she wouldn't return my calls.  Finally got thru to her only to get a stupid answer that my lates prior to 2006 should fall off in 7 years (no kidding!) and that they shouldn't be affecting my credit score that much!?  WHAT?!!  If anyone has a good contact can you please PM me?

[PapasWifey]

I'm going to try to contact their advocate office by email first and then by mail if need be b/c I have been trying to make payment arrangements since 2010 (I had a bad experience over the phone).

Holly did you ever have any success?

[xlr8d]

Anyone have a good contact to email GW's too? please msg me

[PapasWifey]

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@xlr8d wrote:

Anyone have a good contact to email GW's too? please msg me

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Hi there, check your pm.

[MarcoMP3]

Yes I need this too! I already tried the Advocate.

[Holly1221]

I haven't went back to them "yet" after the advocate said no.  I got my score where the lender needs it for now so don't want to start any new 'drama' on my reports.  But, after I get thru the mortgage process, I will be getting back to my friends at Sallie Mae

[xlr8d]

I can't tell you how many times I've tried on the phone with them. 

It always ends up with a very prompt like script of "we have to report the correct information sir, there is nothing we can do"

I've gave up trying to call them

[Anonymous]

Please pm me Sallie Mae contact info. I have 5 120 day lates from September of 2011.