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Sent GW to Kohl's via email ...**UPDATE Success!**

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Anonymous
Not applicable

Sent GW to Kohl's via email ...**UPDATE Success!**

I recieved a response back from them via email stating :

 

"Thank you for taking the time to contact Kohl's in regard to the negative reporting on your Credit Bureau Report. I understand that your credit report is very important to you and can understand how frustrating this must be for you.

I have forwarded your request to the proper department. They will review your account and mail you a letter with their determination. We are unable to provide this information via email. It may take a few weeks for the letter to arrive. I apologize for any inconvenience you may experience as a result of the timeframe it takes to review your account."

 

I tried a couple of weeks ago via phone call but got that dreaded letter in the mail saying they determined that it would only be fair to report accurately.

 

Does this reply sound like I'll get another rejection? .... Geez!

Message 1 of 27
26 REPLIES 26
RobertEG
Legendary Contributor

Re: Sent GW to Kohl's via email ...

Amazon, I understand your desire to get the baddie removed.

But the credit reporting guidelines issued by the CRAs, and acceptted by anyone reporting to them, has one very clear provision.

Prior credit reporting, if correct, should not be deleted based on later payment of the debt.

Some creditors will choose to ignore those guidelines, if you show compelling reasons, but they are well within their right to just summarily dismiss any GW deletion.

Yeah, it sounds like a rejection of your prior GW request..

It is fair to their reporting requirements.

if you choose to pursue this, you need to offer a compelling reason why it is in their corporate interest to grant this deletion in exchange for their desire to keep you as a customer. 

Pleading of prior credit woes is, in my opinion, not a compelling reason for asking for GW deletion.  It only paints you into the corner of admitting to being a future payment risk.   Emphasize how your current financial status is different from when the derogs occured, and your sincere desire to do business with them as your primary future creditor.

In short, dont emphasize your woes, emphasize your strength.

Message 2 of 27
Anonymous
Not applicable

Re: Sent GW to Kohl's via email ...

Thanks Robert. This is my only baddie other than a released tax lien that was filed in the same time period as the Kohl's late. It was a bad time for me to say the least, but nothing else!

 

It's not my major card and as a retail card, I never carry balances on it. I can only reiterate to them that I am a loyal Kohl's customer and haven't had any hiccups since then.

 

I understand that they are serviced by chase. My mortgage holder even for refinances, I have chosen them, never late. I have a chase card which is my major card with them, never late. Maybe I could te those into my next GW?

Message 3 of 27
RobertEG
Legendary Contributor

Re: Sent GW to Kohl's via email ...

Exactly!

GW letters are ultimately, of course, for YOIUR benefit.  But you are sending it to a capitalist. Money in their pocket, not tissues to you.

Your suggestions are great!

Message 4 of 27
Anonymous
Not applicable

Re: Sent GW to Kohl's via email ...

Okie Dokie!

 

Rewriting... I don't think I'll wait for the rejection letter. I'll post the result! Better yet, I'll post the letter too!

Message 5 of 27
Anonymous
Not applicable

Re: Sent GW to Kohl's via email ...

So I said I'd post with the outcome and the GW letter to kohls.

 

Success!

 

I sent this letter 2 times, again, each a week apart. The second time to an executive. Just got of the phone with an exec assistant. They agreed to delete the 30 day late.

 

Dear Mr Sir:

I have been a Kohl?s customer since 2008 and during that time, I have
enjoyed my experience with Kohl's greatly. Knowing that Kohl's cards are
issued through Chase Bank USA, I would also like to express my pleasure
with my current Chase credit card and my Chase mortgage and subsequent
Chase refinance.

I am writing to see if you would be willing to make a "goodwill"
adjustment to your reporting to the three credit agencies regarding the
above referenced account. I have one late payment on this account that
dates back to June 2009. Since that time I have been an exceptional
customer paying every month on time or carrying a $0 balance and have
never been delinquent on any of my other credit accounts.

I received your previous response to my request for a goodwill adjustment
to removing the 30 day late payment. I humbly ask you to reconsider your
response. I acknowledge that this was clearly my oversight in my payment
plan at that time. Because of my exceptional payment history over the last
year, I would like you to consider removing the negative payment from my
credit report. I fully understand the importance of financial
responsibility and have taken every step possible to maintain a good
relationship with my creditors.

I hope that Kohl's and Chase are willing to work with me on erasing this
mark from my credit reports so that we may continue our long business
relationship. I look forward to your reply.

Sincerely,

 

Me

 

Thanks Robert!

Message 6 of 27
GordonShumway
Regular Contributor

Re: Sent GW to Kohl's via email ...**UPDATE Success!**

I've got the same look and feel email, the rejection letter came in smail-mail two weeks later

Message 7 of 27
Anonymous
Not applicable

Re: Sent GW to Kohl's via email ...**UPDATE Success!**

Is it Kohls?

Message 8 of 27
GordonShumway
Regular Contributor

Re: Sent GW to Kohl's via email ...**UPDATE Success!**

 


@Anonymous wrote:

Is it Kohls?


Kohls CC is administered by Chase Card Services.

 

Message 9 of 27
Anonymous
Not applicable

Re: Sent GW to Kohl's via email ...

AmazonT who is the executive you wrote to? I'm trying to do the same thing with no sucess :-(

Message 10 of 27
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