Shady Collection on CR

[hippychic823]

Pulled my credit reports from the 3 CRA and saw a collection for Diversified Consultants for $81 placed for collection Aug 2016. The OC is AT&T Wireless.
I called and spoke with a CSR from AT&T asking about this alleged account because I've had wireless service with them since 2013 and have never had a past due balance.
The CSR and I were on the phone for about 30 mins, she never could find any outstanding fees owed by me and I have her the number I had for Diversified and sge tried calling them to ask them about it but, of course, they're closed today.
I went online and disputed the collection because i honestly have no idea where this account is coming from and neither does the alleged OC (AT&T Wireless) since I have a current, longstanding account with them in good standing.
I guess my question is, should I call Diversified and ask them about this account? Should I ask for DV? Should I do both?

[hippychic823]

Omg, so many typos!!! So sorry, using my phone...

[heavyjay]

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@hippychic823 wrote:
Pulled my credit reports from the 3 CRA and saw a collection for Diversified Consultants for $81 placed for collection Aug 2016. The OC is AT&T Wireless.
I called and spoke with a CSR from AT&T asking about this alleged account because I've had wireless service with them since 2013 and have never had a past due balance.
The CSR and I were on the phone for about 30 mins, she never could find any outstanding fees owed by me and I have her the number I had for Diversified and sge tried calling them to ask them about it but, of course, they're closed today.
I went online and disputed the collection because i honestly have no idea where this account is coming from and neither does the alleged OC (AT&T Wireless) since I have a current, longstanding account with them in good standing.
I guess my question is, should I call Diversified and ask them about this account? Should I ask for DV? Should I do both?

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Has Diversified contacted you in any way, shape or form? No phone calls or letters?

[hippychic823]

Not that I can recall. The only CA's I've gotten any correspondence from are PRA and Midland (lucky me lol) for accounts that I do owe on. This account though, i don't even understand where it's coming from and neither does the alleged OC.

[RobertEG]

First send a DV request, which will impose a cease collection bar until they provide validation.

If/when you are prepared to state that you never had a debt with the asserted creditor, you can file a police report and get the collection blocked under FCRA 605B.

[hippychic823]

If they can't provide validation, what is my next step? And do I do DV by phone, by mail or by emai?

[heavyjay]

Always by mail, CMRRR. You want a paper trail.

[hippychic823]

Thank you

[hippychic823]

I found their address online. Who's attention, if anyone, should I address it to?

[heavyjay]

They'll know who to route it to.