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I would wait for it to update then resend the GW.
Per frequency, I'd send a new round of GWs each month (call and fax too) and continually add new addresses while sending to the old.
@Edward0215 wrote:
Hi all,
I paid two first premier accounts for less than full balance settlement last week. I sent a goodwill the day after and got a response today that they received my payments and to wait for my account to update $0 balance and settled for less than full amount and that that they can only report accurate info and cannot delete.
Ugh. People get TLs deleted all the time from GW letters and calls. The information that they report is required to be accurate, but they're not required to report any information at all. Just keep trying. Persistence is key. Good luck!