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So recently, I managed to pay off both of my CO credit cards, Cap1 and HSBC and I've brought my installment loan current + plus paid a month in advance. I still have Verizon Wireless left to pay, but now...."Drum roll"...I have to take care of Strayer University for outstanding tuition.
Here's my question(s), I recently set up a payment plan WITH Strayer that should have been for exactly 12 months and the account would be resolved. They have not reported any past due balances on my credit report, but could they?
Also, after I set the payment plan up with Strayer, I got a letter in the mail from Access Receivables Management for the exact same dollar amount telling me that I could set up a payment plan with them.
Which one trumps the other? Payment plan with Strayer, or collections through ARM? I suppose I'm not understanding why Strayer would still refer me to collections if they've set up an agreement for payment with me directly. I should have asked this about a week ago, because now that I've seen the letter from the CA, I did not pay on the payment plan with Strayer. In an earlier letter from Strayer, they said once my account had been sent to collections, I could not make payments through them and all payment arrangements would need to go through the CA. What should I do?
I hope your agreement with Strayer is in writing...
Let's assume one hand doesn't know what the other is doing, your debt went with a batch of others to the CA while you were working out the payment agreement.
I would write a letter to Strayer, enclose a copy of that agreement and a copy of the letter from the CA. Tell Strayer that since you have an agreement with them for this debt you expect them to recall it from the CA and ensure there is nothing about the collection posted to your credit reports.
@chasmith wrote:I hope your agreement with Strayer is in writing...
Let's assume one hand doesn't know what the other is doing, your debt went with a batch of others to the CA while you were working out the payment agreement.
I would write a letter to Strayer, enclose a copy of that agreement and a copy of the letter from the CA. Tell Strayer that since you have an agreement with them for this debt you expect them to recall it from the CA and ensure there is nothing about the collection posted to your credit reports.
So even with me having missed the payment for the Strayer agreement, I should send them a letter?
bump
Talk to Strayer Univeristy about the CA see if they can pull the account back from the CA.
Earlier this week, I spoke with Strayer University and they said that my payment agreement did not guarantee that my account would not go to collections and that the amount was past due so that is why it went to collections. I read in a letter that they sent to me before I made the payment arrangement that if I called the school to set up a payment plan, my account would not go to collections. Then the associate said the collections policy has since changed from the time that I signed the agreement and now so those rules do not apply to me. I asked her to give me a copy of the collection policy from then and now with the effective dates and she did not provide me with it.
Instead, she had the business office manager email me and tell me that they sent my account to collections on December 5th, which was well before my agreement payment was due. This was to be on December 31st. I asked what the purpose of signing an agreement for direct payment if they were going to send my account to collections anyway. My intuition is saying that they are wrong, and possibly in violation of something, but I do not know what. Furthermore, if I signed an agreement on November 23 and they sent the account to collections on December 5, I do not feel as though items got crossed in the mail, and there is a reason for why the associate will not give me the collection policy.
What now?