@jwpezd wrote:so just to provide an update.. i pretty much got screwed! i called AFNI today to make sure nothing was being disputed and they informed me the account was being updated as paid. i mentioned to them the removal and they said sprint will not be having this removed and ended the conversation. i called sprint right after and spoke with a nice guy for about thirty minutes that pretty much told me that everything that i was saying was accurate and that they do see that supervisor did state in the notes that the collection will be removed with a PIF however, the supervisor was innacurate in telling me this and unfortunetly it will just be updated as paid.
So yeah......
i do not have much ground to stand on, the gentlemen agreed i should be angry and put in an escalated review and said they will review in 3-5 days.
looks like i am going to be looking for a Goodwill from AFNI, has anybody had any luck with AFNI and Goodwill deletions. pretty sure this is my only way possible now that the account is PIF. unless anybody else has a recommendaton. Thank you again for any responses or advice.
File a complaint with the BBB against Sprint for shabby business practice and lying to collect a debt, they can request their CA remove that TL. If the BBB gets nowhere I would file a complaint with the CFPB against Sprint. Good luck 
