I saw a sprint collection show on my report back in march. I immediately emailed sprint through and asked for a PFD. They agreed once it was paid then it would be deleted. So I paid.
Fast Forward to today. The collection is still on my report as paid in full. So I email sprint they say because of the nature and security blah blah to contact the CA Recevieables Performance Management and give them a confirmation number and they will delete it. So I did. I first sent a hard copy by GW along with the sprint correspondence emails with no response. Two weeks later started spamming any email I could find for the CA.
Got a call yesterday from the CA and they tell me that the language sounds iffy in the email and do I want it removed from my report and say paid in full or deleted from my report? WHAT? Are you serious? That makes no sense.
He says have sprint call them directly to instruct them to delete.
So I email sprint again using the same correspondence. Some lady named Katrina B CGBC Sr. Lead/Project Analyst in the finance dept tells me that sprint tells them to pay in full and thank you for contacting sprint.
What recourse do I have with this? I have the emails that specifically state the agreement we had.
Equifax - 628, Experian -627, Transunion- 654 In the garden until 01/01/2019
