Stepping it up a notch - Verizon

[Duncanrr]

I got tired of Executive Relations lying to me about what they can and cant do so I sent this letter as follow-up to my first GW letter.  I will keep escalating this till I get some satisfaction

[Booner72]

Hello.  This reads more like a complaint letter than a goodwill request, though I can understand your frustration.

Who is reporting the CA or Verizon?

[Duncanrr]

Verizon. Yes, I intended it to read more like complaint letter. If honey doesn't work then I'll try switching to the stick.