I had a Syncrony Bank Amazon card charged off in 2013, as I’m working on repairing my credit in preparation for a mortgage I wanted to at minimum get this account to report paid.
So what has been done so far?
1. Contact Syncrony offered payment, was told they would not accept voluntary payments and they would not offer a settlement on the account.
2. Submitted BBB complaint to get the execs attention, they responded and stated the balance was correct and I could make voluntary payments on the account. Argued balance was not correct due to a 1099c being submitted and filed, but also if that argument was disregarded how or where I sent payments. I was sent a generic denial letter of my claims but still not told how to make a payment or settled the claimed balance.
3. Submitted disputes to all CRA’s requesting removal because of the filing of a 1099c which is in fact the cancellation of debt. They all were denied.
4. Called Syncrony Bank after getting the CRA denials and stated what was stated in the BBB response. Initially the representative told me I could make voluntary payments, but when I asked about a settlement for the account he placed me on hold.
When he came back on the line he stated they could not offer a settlement nor could they accept voluntary payments because the debt is “forgiven”, that I do not owe anything. When asked why a balance was being reported owed to the CRA’s he informed me that it shouldn’t be to submit a copy of my credit reports to their disputes department and it would be updated. However, knowing they have already denied the disputes with the CRA’s I didn’t do so.
5. Instead I reached out to the Presidents office representative listed on the BBB response, she essentially has strung me along for a week and told me she thinks it’s SOL why they won’t take payments but there is a still balance owed.
I told her to listen to the call that is not what the rep told me, he stated the debt is forgiven that isn’t the same as uncollectable due to SOL. Also if payments aren’t allowed how can they claim a balance is owed when in fact it isn’t payable.
But the recorded call clearly shows it was forgiven, she now is on vacation and told me she will still work on it but didn’t have an idea of when it would be resolved or if it would be as initially she tried to state what I said wasn’t stated but that she actually hadn’t reviewed the call. Told her to listen to the call then tell me that. She also stated they could not accept payments due to SOL.
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So my question is what in the world do I do next? I’m so lost and confused I’ve never had such a hard time paying a chargeoff or old debt. Especially voluntarily this just doesn’t make any sense.
So what has been done so far?
1. Contact Syncrony offered payment, was told they would not accept voluntary payments and they would not offer a settlement on the account.
2. Submitted BBB complaint to get the execs attention, they responded and stated the balance was correct and I could make voluntary payments on the account. Argued balance was not correct due to a 1099c being submitted and filed, but also if that argument was disregarded how or where I sent payments. I was sent a generic denial letter of my claims but still not told how to make a payment or settled the claimed balance.
3. Submitted disputes to all CRA’s requesting removal because of the filing of a 1099c which is in fact the cancellation of debt. They all were denied.
4. Called Syncrony Bank after getting the CRA denials and stated what was stated in the BBB response. Initially the representative told me I could make voluntary payments, but when I asked about a settlement for the account he placed me on hold.
When he came back on the line he stated they could not offer a settlement nor could they accept voluntary payments because the debt is “forgiven”, that I do not owe anything. When asked why a balance was being reported owed to the CRA’s he informed me that it shouldn’t be to submit a copy of my credit reports to their disputes department and it would be updated. However, knowing they have already denied the disputes with the CRA’s I didn’t do so.
5. Instead I reached out to the Presidents office representative listed on the BBB response, she essentially has strung me along for a week and told me she thinks it’s SOL why they won’t take payments but there is a still balance owed.
I told her to listen to the call that is not what the rep told me, he stated the debt is forgiven that isn’t the same as uncollectable due to SOL. Also if payments aren’t allowed how can they claim a balance is owed when in fact it isn’t payable.
But the recorded call clearly shows it was forgiven, she now is on vacation and told me she will still work on it but didn’t have an idea of when it would be resolved or if it would be as initially she tried to state what I said wasn’t stated but that she actually hadn’t reviewed the call. Told her to listen to the call then tell me that. She also stated they could not accept payments due to SOL.
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So my question is what in the world do I do next? I’m so lost and confused I’ve never had such a hard time paying a chargeoff or old debt. Especially voluntarily this just doesn’t make any sense.
I get where your coming from Robert and as always thank you for your reply, time, and knowledge. I just don’t know with the representative from the Office of the President stating that the balance is accurate and that they simply cannot collect on the debt because of SOL. I explained the difference between collecting on a debt, and voluntary payment but she still deferred to the SOL more or less barring it.
This is on top the fact the collection department says the debt is forgiven on a recorded line. So far I’ve been fighting to pay this debt or get this resolved for almost 180 days.
With this information would you still suggest filing a dispute on the balance? That’s what my inital dispute was on the balance based on the issuance of the 1099c, but not the new info they’ve given me. Or do you think I should file a CFPB complaint, or have some other regulatory agency look into this?
This is on top the fact the collection department says the debt is forgiven on a recorded line. So far I’ve been fighting to pay this debt or get this resolved for almost 180 days.
With this information would you still suggest filing a dispute on the balance? That’s what my inital dispute was on the balance based on the issuance of the 1099c, but not the new info they’ve given me. Or do you think I should file a CFPB complaint, or have some other regulatory agency look into this?
Update: Filed a CFPB complaint as advised by legal counsel and tagged it to Syncrony Bank as well as all 3 CRA’s. Shall see if this works.
Power are they telling you the same thing? That they are barred from accepting payments due to SOL? If so, would you be willing to file a CFPB complaint too? The more people who file the more likely the CFPB is to open a deeper investigation I’ve been told.
That’s how they got hit with this one from the CFPB: https://www.consumerfinance.gov/about-us/newsroom/cfpb-orders-ge-capital-to-pay-225-million-in-consu...
That’s how they got hit with this one from the CFPB: https://www.consumerfinance.gov/about-us/newsroom/cfpb-orders-ge-capital-to-pay-225-million-in-consu...
That’s the thing it isn’t with a collection agency. The debt still remains owned and controlled by Synchrony Bank. They are stating however that they are barred from collection due to SOL on the executive level. However, the collections department with Synchrony Bank states the debt is forgiven.
