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I had a collection with them, tried to PFD, no go.
Contacted the OC Banfield, paid in full, with only promise theyd contact IC Systems to report PAID.
In 15 days, IC Sysytems was off completely.
I sent in a DV to the OC, Banfield and received an email that they would forgive the debt $61 and remove collection from my credit reports. You can always try that.
Part of the determination of next step is to also consider the options available to the debt collector.
A possible option is to bring legal action as their next collection step. That begs the issue of whether your state SOL has expired on the debt.
If the possibility of legal action still remains, they can ignore any PFD and take that option. If SOL has expired, so does that option.
Is the debt still within SOL?