@Anonymous wrote:
Received a call from the EO at Wells Fargo today which was prompted by my BBB complaint. I'm not sure it will accomplish anything, as the person I spoke with simply stated that he just resubmitted another request to EX and TU to remove the negative reported information. So, this would be the 5th time they have submitted a request. I asked if there was anything he could do differently this time to ensure it actually happens and he blamed the bureaus and said it's on them to actually do the update, all WF can do is submit requests. I told him that typically I've seen these things happen almost immediately... like when they submitted their first request back in October EQ updated with the account being clean within days. He then said that the bureaus pull info at the end of the month, so if I were to see a change it would likely be late this month or early April. That confused me, because at first he said (as did the previous 4 letters) that WF submitted a request, which to me sounds like today, but then he goes on to say that the bureaus pull information monthly which is why they say allow 30-45 days. I thought that was a bit inconsistent.
He told me to call him in early April if I do not see a change on EX and TU. He said (as did the previous adjustment approval letters) that I can use the letters as proof of the adjustment if I'm applying for credit. Yeah that's great and all in the event of a manual review if I were applying for a mortgage or car loan for example, but in submitting a CC application online obviously there's no way with a non-manual review that the system would know of a pending adjustment to an account on my report... so it sees the negative account info and responds accordingly (presumably with less favorable results).
It sounds like what he is doing is an internal process, as I was told by WF that they only push information to the credit bureaus. One of my loans from them disappeared last year from TU/EQ and I called them to see if there was any way it could be reinserted. The credit specialist told me the only way to get it to be batched for update would be to change some information, but since it was paid off and never late, there was nothing she could alter to force an update.
If you don't see the update within the timeframe they are giving you (again), I would strongly push that it needs to be looked into deeper than just queuing up whatever submission process the EO has been using.
