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Not much really.
Who is currently collecting and the amount of the debt. If you ask for the name and address of the OC and an itemization of the debt they are supposed to include those also.
How did they get your email?
I don't consider paying your debt as screwing up. You might not have gotten it removed as you wanted but it is one less debt to worry about.
Now start sending out GW letters. If you don't get a response, find someone else in the company to send it to. They can say no 100 times but it only takes 1 yes.
Do you know anyone that has dealt with this collection agency that would know anything.
They were on my CR for a repo they never sent a dunning notice on. I sent them a DV and it was deleted in a matter of weeks.