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I had one that said she would have the items removed. I asked her how that worked and she said she would draft a letter on each account and send it to the CRA. I was like Awesome ! Can you send me a copy ?, and she did. The stuff was off my EQ this morning ! two days. On the other hand i have one medical collection agency i called and the woman was almost verbally abusive lol So I am going to send them GW letter's until they are sick of seeing them.
A verbal agreement is just as binding, just harder to prove. Get a name or ID number if you can.