I did call ACS today. Spoke to Charles, a supervisor. He gave me the pt's name on the account in question, I told him it was not me. I told him I have already called the hospital and confirmed that I have NO outstanding accounts with the hospital. He said, the hospital might have purged their records because this account is from 2003. That makes me unhappy, that a CA would be the only one holding on to my medical records, and not the hospital in question??? How is that safe??
He was looking at the info relating to this bill on his screen.. INCLUDING my two requests for validation, which are noted on this account.. yet, they have never responded to me directly regarding my request for validation. And he didn't offer to send anything on the phone in response to my three earlier DV requests (three including the one sent to CRA & cc'd to ACS), either.
He said in order for this account to be deleted, he needs me to send in my signature so his credit manager can compare it to what is on this file??? I am highly skeptical... I told him, at the time this account was made, I wasn't even married and I exactly have anything hanging around from 5 years ago that would show my maiden name.. hello! The only thing I have is my passport, which I got when I was 14 and is expired by 6 years... Now I'm thinking I shouldn't have even told him that.. but anyway, who's to say they won't decide they "like" this signature enough to match whatver is in their records??? Which, I have no way of comparing what they have to how i write, because they WON'T send me the DV!! And why won't they send me the validation as requested? He ALSO wants a copy of my SS card, which is in my maiden name, not my married name. He said that didn't matter. Why the hell would they need this? I just don't like that at all.
The name on this account is the same as the name on the other account that they have already deleted because it does not belong to me . . . why was the name, DOB, and SSN not matching enough to remove one account, but not another? He wouldn't answer that, either.
He already told me that when Ex contacts them, they will verify because they have updated this account to list my status as "CO-SIGNER" (they did this when I disputed in March, with NO PROOF that I co-signed) thus getting rid of any responsibility they have to proof that it is actually my name and my DOB/SSN that received these medical services. That's messed up.
Advice from mods, please. I'm not sure how to proceed.