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Are the steps for disputing with a utility company the same as disputing any other account? I have disputed with the CRA and account came back as verified. What is the next step? I live in Texas and I know that Texas has laws in place to protect consumers. Should i send a direct dispute?
Any dispute pertains to the accuracy of the reported information, not the type of business or debt.
So yes, you can dispute reporting made by any furnisher.
A dispute, be it through a CRA or directly with the furnisher of the disputed information, is a process that requires the furnisher to conduct a reasonable investigation of the accuracy of the reported information. They must reach a determination as to its accuracy that is supported by their investigation, and convey that determination either back to the CRA if it was disputed through a CRA, or directly to the consumer if it is a direct dispute. They need not forward their supporting documentation, only their determination.
Once you dispute via a CRA, the furnisher has conducted an investigation of the accuracy, and reported the results. A direct dispute would thereafter be a request for them to repeat the same process. The rules implementing the direct dispute process specifically provide that a furnisher can dismiss any direct dispute on substantially the same issue if they have previously investigated by way of a prior CRA dispute.
One issue, one investgation. See 16 CFR 660.4(f).
Unless you have documentation supporting your dispute. Then I would still do the direct dispute and furnish the OC all documents.
Is it not your account?
It is not my account. Never even lived at the address they say there was service. But how can one prove he's never lived at a certain address?
You file a police report or an FTC Fraud Affidavit. Send one to the CRA and have them block the account. Send one to the OC and letting them know it is not yours and ask for any and all documentation they may have.
Do you have anything from that time frame with your address on it. Maybe other utilities. I wouldn't necessarily worry about it. You don't have to prove fraud.
+1
If it's not yours, file the fraud report. This will exclude the TL from your CR.