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If you have proof of forgiveness file a CFPB complaint on the creditor and the 2 CRAs. Fico is just a scoring algorithm it takes info from your credit report to generate the score they have nothing to do with the integrity of the info submitted to the CRAs thats the responsibility of the creditors who report the information.
Fico told me that they do a deeper investigations and if they see any codes in the comment section they use their own interpretation. They see a "returned to the Government" code AL and it once was only used for loans that defaulted. Now it is sometime used for paid of by insurance but FICO won't change. In fact they send me a letter saying that I was a poor credit risk because i am disabled and had my loan paid off by Student loan insurance, which i paid for. Sallie Mae won't remove the code and FICO refuses to interpret it any other way but bad. Only Veterans are reported by Sallie Mae for loan paid by insurance. The rest are reported by Nelnet and they don't use that code so, they don't get flagged by FICO. Hopefully now that my Senator Patty Murphy has taken on my case maybe someone will do the right thing. I have never had a late payment on anything in 10 years, but If you score it through FICO it say I had 6 accounts past due 60 days, and I did not. If they score it with any other score system I do not show any 60 day past due. On the Sally Mae report sent to the credit bureaus it says, never past due, 0 balance and "account in good standing'. Explain that FICO.
I hope you find success sir, I just helped a family member through a discharge due to TPD, luckily we did not encounter this situation as all his loans were through Nelnet. I had no idea this was possible. I will definitely keep this in mind, if I ever hear of, or know someone that is going this route, I will likely recommend that they consolitdate the loan away from Sallie Mae before applying for the discharge.
I wish you luck, I truely do, as a former servicemember myself I am appalled that this could happen to you, someone who gave much more than time to the military.
I will say that I am not surprised however, as my own experiences with Sallie Mae, mostly through my wife's student loans (which we're consolidating away from that evil company), have been extremely negative. My wife called and stated that she was no longer working due to being pregnant and requested a forbearance until she gave birth, shortly after which she would be returning to graduate school. They told her she may be lying and that they needed a note from a doctor, and they accused her of lying about her income, and several other things. They also LIED, blantantly to her about being able to qualify for the "pay-as-you-earn" program which would allow her to pay nothing while unemployed, and pay later based on her income.
They told her that she did not qualify for that, and told her she only qualified for one income-based repayment plan (after research, it was the one that netted the MAXIMUM in interest for them over 20 years). Looking at the student aid government site, she qualified for all but one type of income-based repayment, including the "pay-as-you-earn" and we chose to consolidate to avoid dealing with Sallie Mae any further as they are a money-hungry company willing to mislead to pad their bottom line.