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I've called Verizon and they told me that the debt has been sold to Pinnacle... and is now being handled by "Oxford Law." I guess I should call in already since my mom has and then give my offers.
EDIT: Just got off the phone with Oxford Law, which they told me they don't PFD since Pinnacle updates the system and they do not completely delete. What is going on here? Two CA both working with my files.. *ugh*
Any ideas on how to proceed next?