Maybe it's a "Peggy" letter! lol
Verizon really are a PITA to try to deal with. I had a wireless account with them for 3 or 4 years and had a perfect payment history. When I lost my job I got behind on that much like my credit cards and they charged off the account. Was only $138 dollars.
I've since made arrangement & paid off the debit in full to the collections agency, but Verizion keeps hitting my credit report each month with a fresh "C" for collections asnd then added status of "collection account" instead of "paid" even though I paid the full amount due. Under creditor's statement they committed "pay under a partial payment agreement" which is a bunch of BS.
I think I will dispute it for that reason alone as I can show my bank statement for the exact amount that shows on my credit report.
Perhaps it might be good to get a public list of addresses at Verizion that we can also letter bomb them to harass them. Maybe if enough people start doing it they will stop trying to screw people that might get in trouble but then make attempts to fix it.
My account was opened in 2006 & was a good customer with no lates until 2010 when I lost my job.
what's a Peggy letter?
In reference to the Discover card commercials where the guy in Siberia answers the phone "This is Peggy".
Have some phone numbers.
CEO: edited & Email: edited @verizon.com <---He usually won't answer, it usually goes straight to his VM
Executive Customer Service: (212) 321-8700
Network Operations Center: (800) 264-6620 <---Goes straight to a human, be ready when you call.
VZW Subpoenas: (800) 451-5242
Tech Support, tier 1: 800-493-1625
Tech Support, tier 2: 888-233-4813
Network Abuse: 800-770-1779
Agent Hotline: 888-622-0237
Account Investigations: #8899<---Must be dialed from a Verizon phone
Business Solutions: 800-899-4249
Workplace Code Violations Hotline: 800-488-7900
Executive Customer Relations: 800-483-7988
Data Tech Support: 866-788-9387
ESN Change Hotline: 866-376-2464
Asurion (phone insurer): 888-881-2622
Internal IT Support: 866-899-4872
Phone Number Change Hotline: 866-881-7165
Port Verification: 888-866-6907
Roadside Assistance: 877-623-7433
Washington/Baltimore/VA Regional HQ: 240-568-2000
Presidential Appeals: (800) 780-0753