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Established Member
hificat
Posts: 16
Registered: ‎12-19-2012
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Verizon Landline (need advice)

Hi all. I'm seeking advice on getting a Verizon Landline collection deleted. Through a series of events too long and confusing to relate, I got behind on a Verizon landline bill in early-mid 2012. I was probably about 3 months behind, and went to my acct online and paid the bill. About 2 weeks later, I get a letter from a collection agency seeking collection of the amount I just recently paid. I contacted the CA (EOS/CCA), and was unable to come to an arrangement with them, but immediately after the call, went to my Verizon online acct, and sure enough there was a credit on my acct for what I had paid, minus the next months service that had come due while I was dealing with EOS. IOW, I paid the bill, THEN Verizon turned it over for collections. With the help of members on this forum, I reached out to a couple people at EOS/CCA, just before Christmas, and was informed by them that they had returned the debt to the OC, and that they themselves hadn't reported it to the credit rating agencies. I pulled a report yesterday, and confirmed that it was in fact Verizon who did the reporting. 

 

I plan on calling Verizon today, and trying to settle this. I REALLY need to get this off my credit report (planning on doing a refi very soon), but understand Verizon is the worst imaginable company to get to do a delete. Considering my payment history will clearly show that I paid the bill BEFORE they turned it in for collections and reported it, do I have a legal leg to stand on if I don't get anywhere on the phone with them today? 

 

Thanks. 

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Shogun
Posts: 12,952
Registered: ‎04-15-2011
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Re: Verizon Landline (need advice)

You say the bill was about 3 weeks late?  Not even 30 days late?  Yes, I'd contact them and see if they will delete.


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Established Member
hificat
Posts: 16
Registered: ‎12-19-2012
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Re: Verizon Landline (need advice)

[ Edited ]

Sorry Shogun, not 3 weeks, 3 months. But my point is, the bill still showed up in my online acct, I paid it, THEN they did the write off on it after I paid it, and sent it to collections. When I checked my acct a few weeks after I had paid, instead of a zero balance, I had a credit on my acct. 

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Shogun
Posts: 12,952
Registered: ‎04-15-2011
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Re: Verizon Landline (need advice)

My bad, speed reading.  I'd send a GW and see if they will delete.


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Jutz
Posts: 1,216
Registered: ‎05-10-2012
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Re: Verizon Landline (need advice)

If you have a leg to stand on, Verizon isn't too bad.  If it's straight up goodwill you're looking for, it's going to be tough.  Was any amount of money every 90+ days late?  120+?  If you managed to pay it down below 90 days past due prior to the charge off you may be able to make it work.  I'd attempt to file an executive office case.  This will allow you to work with people who have the ability to delete.  If they give you a hard time about opening the case, file a BBB complaint and it will automatically flag for an EO case.

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RobertEG
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Registered: ‎03-19-2007
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Re: Verizon Landline (need advice)

The legal issue is whether the OC contracted with the debt collector prior to the date of payment of the debt.

Once the debt collector has legitimate collection authority and the debt is unpaid, they can report that activity to the CRA.  Payment of the debt does not negate the fact of their having had collection authority.

 

Kinda chinsy to report if they knew the debt had already been paid, but not per se improper.

They are required to close the collection and report a $0 balance under collection, but not to delete the reporting.

Maybe the OC will contact their debt collector on your behalf, and persuade them as a mattter of equity to delete.  It also reflects negatively on the OC.

Established Member
hificat
Posts: 16
Registered: ‎12-19-2012
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Re: Verizon Landline (need advice)

I'd estimate the bill was 90 days behind, because the amount of the collection was less than $200, which means its less than what 3 months of service cost me.

I hate to say it, because I don't have any proof whatsoever, but I've always been suspicious as to why it got turned into collections as I have a fried that was going through a VERY acrimonious divorce at the time, and his wife was a big wig manager with Verizon landline at the time this happened.
Valued Contributor
Jutz
Posts: 1,216
Registered: ‎05-10-2012
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Re: Verizon Landline (need advice)


RobertEG wrote:

The legal issue is whether the OC contracted with the debt collector prior to the date of payment of the debt.

Once the debt collector has legitimate collection authority and the debt is unpaid, they can report that activity to the CRA.  Payment of the debt does not negate the fact of their having had collection authority.

 

Kinda chinsy to report if they knew the debt had already been paid, but not per se improper.

They are required to close the collection and report a $0 balance under collection, but not to delete the reporting.

Maybe the OC will contact their debt collector on your behalf, and persuade them as a mattter of equity to delete.  It also reflects negatively on the OC.


OP says the CA is no longer reporting the account, only Verizon, the OC, is reporting it as a charge off.

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Established Member
hificat
Posts: 16
Registered: ‎12-19-2012
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Re: Verizon Landline (need advice)

[ Edited ]

Just to add a little more clarity to this situation, I still owe this money. When I paid the debt, they threw it to the collection agency, and stripped the debt off my acct, which left me with a negative balance on my acct (a credit). I just let that credit ride on my acct for the next several months to pay my bill. Haven't paid it yet as I'm trying to preserve some small amount of leverage. 

Regular Contributor
loviedovie
Posts: 206
Registered: ‎12-20-2012
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Re: Verizon Landline (need advice)


hificat wrote:

Just to add a little more clarity to this situation, I still owe this money. When I paid the debt, they threw it to the collection agency, and stripped the debt off my acct, which left me with a negative balance on my acct (a credit). I just let that credit ride on my acct for the next several months to pay my bill. Haven't paid it yet as I'm trying to preserve some small amount of leverage. 


Hificat-

 

I know you can get this off your report because I did it. Verizon agreed to GW over the phone and mine was more delinquent than yours.

 

People on here will tell you it's impossible and Verizon doesn't do it, but at times they have as I can attest. You have to be willing to make a few calls and not take no for an answer, but you will eventually get a person who will agree to help. As a caveat, it might make a difference what the rest of your profile looks like. For me, I had no other delinquencies in my history when this went to chargeoff, so that may have helped my plea with them. (I forgot to update my address when I moved. I had already paid the "final bill" but they sent another one, and kept sending mail to that old address until it went to charge-off status. So I found out 2 years later I owed them $185)

 

PM me and I can give you the number to call and the person who might be able to help you. 


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