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im battling these guys too.. they told me in 2007 they would delete from cr if i paid in full.. 569dollars later still no delete. i write and write and write.. lol. The eo calls me and same ol story, crappy attitudes, they are from georgia.. at least ones i deal with are. So never hospitable, just very rude and uninterested in keeping their word! Of course i did this years ago and didnt know to get in writing. So to this day i still write bbb and basically say how they say anything to get the money and screw the consumers. I told them, its not the fact your on my report it will fall off very soon. Its the fact i was told something to get me to pay and they screwed me over. So even after this falls off, i will still write the bbb to watch out for these people. FTC also. lol.
funny thing is it was kind of a shady debt anyways, it was a ETF fee and some other weird things to get it to 569 bux.. after they changed the terms of a contract.. i walked away paid my bill and never knew i owed them.. for about 6 months.
Fill out the FTC Fraud Affidavit and take it to your police station. Once signed, send it to Verizon. http://www.ftc.gov/bcp/edu/resources/forms/affidavit.pdf
You can also request the CRA block that information due to fraud.