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Has anyone else had major issues with WFDS? They have my husband down for 6 lates this past year. We have gone through bank statements and filed a complaint with BBB. During the 2 month investigation they siad we we're in fact late and agreed to remove only 1 late from the credit.
It just doesnt match the payments that I show he made from his account! I have submitted a dispute to all bureaus and they either concur with WFDS or state that I need to contact WF to deal with it. During the investigation with BBB and the office of the president, a thorough review was made with the bank statements but to no resolve in our favor. It just doesn't make sense and I feel like we are forever screwed with these 6 lates in one year.
Anyone else have issues?
First, resolution of complaints made via a BBB is an informal process, and places no requirement on the creditor to provice anything. Compliance is based only on their desire to maintain a good business reputation.
Second, the FCRA dispute process is not a full fact-finding process that requires the creditor to ducument their finding or prove the accuracy of their reporting.
It requires them to conduct a reasonable investigationm, and make a reasonable determination consistent with their investigation.
It is a bit stronger than a BBB complaint, as it requires a legal statement on their part that they have both conducted a reasonable investigation, and made a determination, in your case verification of accuracy, consistent therewith.
If the consumer stlll disagrees with the verification, there is no further recourse or appeal provided under the FCRA dispute process.
It is a concluded administrative process.
To compel them to provide their documentation would require bringing civil action, and getting the issue before a court, who has the authority to compel production of documentation, both in the pre-trial discovery process and/or the trial.
Sounds like a lost cause unless I want to spend a bunch of $ on a civil claims then. I thought they may have to prove line by line especially after submitting statements. Well, I learn something new everyday.