It was quite the battle, I went on two tours to kuwait and I was in school during a time they reported badies, i talked to close to 10 different incompetant, stupid moron customer service reps and sadly enough I told one that she was an Fing idiot, i didn't call for a few days and then i called the regular fed aid hotline and told them about the roundabout i was going on, she told me to call back and demand to talk to a supervisor, and that if they weren't cooperating she gave me another number to some sort of federal loan authority, oversight committe something, anyway if they are in the wrong they will start a case file and it's pretty much just going over direct loans heads, anyway i just called and asked to talk to a supervisor and i think he actually graduated high school because it's taken care of finally, nevertheless, even he was like well i see here that you were gone from "05 of 2007 to 01 of 2007" chew on that for a second, i'm like no sir, first of all that impossible and secondly yo are reading it incorrectly and trust me i know exactly when i was gone, i was the one thousands of miles from home, blah blah no sir i'm lookin at your orders, and again i had to get a little rude with him and he finally zoomed in and saw that he was in idiot, i still want to write the BBB because they are honestly the biggest idiots i've ever talked to, and that goes for almost every single person i talked to...good luck dealing with those morons...i'm glad to be done with them