citibank has turned me down over and over... even with new contacts.. if anybody has success please pass me the info thx in advance.
would someone be able to share these contacts with me? I'm looking for someone higher up to correct my account. I have been on a payment plan and they autodebit money each month, well someone at citi changed my due date once as requested and then the next debit was not taken out. Then got a letter the day it was due saying I broke the agreement (had 0% APR and less than 1 year to pay off) Twice I had called and have reference codes stating provong this was adjusted. spoke several times to the forbearance sept and they said it needed review, but shouldn't be a problem. Spoke to another person did this all over again on 1/10/13 and then got a call yesterday stating it was denied 12/31/12 because I never contacted them back. They said they called, no messages. I have no letters, emails from them. Now they kacked my APR to 9.2% and late fees. This isn't even my fault, I held up to my agreement, they didn't, now I have to pay for it?? They told me nothing could be done its too late. I asked for a supervisor and they said they didn't have one. Won't give me any numbers, emails or addresses. I would like to find someone higher up to help rectify this, I plan on paying the account, just want this corrected. Thanks for any advise or help!