dealing with Portfolio Recovery

[kathol39]

PRA has acquired an old account from Capital One for 2 months now. I did not verify since I knew it was my debt. I recently sent email to Proambudsman. Returned with this email back. Has anyone seen this with dealing with PRA..I also tried PFD for 50% of debt (debt 665.00) with no return email prior to dispute to Proambudsman. Thanks to baller4life for help so far with this matter. Thanks in advance for any this matter. kathol39

From:
Sent:	Fri 3/07/14 11:19 AM
To:

I agree            I am not A PRA customer

Sent from Windows Mail

From: 
Sent: ‎Thursday‎, ‎March‎ ‎6‎, ‎2014 ‎7‎:‎12‎ ‎PM
To: 

A RESPONSE IS REQUIRED. Thank you for contacting the Portfolio Recovery Associates’ Office of the Ombudsman. We appreciate the opportunity to speak with you. As the Ombudsman, I will personally respond to you in a timely manner. However, there’s one step that you will have to complete before I’m able to respond. Please take a moment to review the important message below: I am pleased to continue to communicate with you by e-mail if that is your preferred method of communication. However, if you are a customer of our company, in order to ensure your privacy, and to keep our communications from being shared with other parties, we must have your assurance that you have a private e-mail address, which is not a workplace e-mail address or a shared account. If you would like to receive a response from me to your message, please respond to the following: You hereby agree that the e-mail address that you have provided is personal to you. If this is a work e-mail address, a shared e-mail address, or an e-mail address that does not belong to you, PRA may discontinue e-mail communications with you and only communicate with you by other means, including Live Chat, the PRA Resolution Center, by U.S. Mail, by your cellular or land line telephone. If you agree to the above, please respond to this e-mail resending the prior message and type "I AGREE" in the SUBJECT of this email AND in the body of the text, or state “I am not a PRA customer.” I look forward to hearing from you. Consumer Ombudsman Portfolio Recovery Associates, LLC 140 Corporate Blvd. Norfolk, VA 23502 Portfolio Recovery Associates, LLC is a debt collector. Please be advised that any information obtained may be used to collect a debt.

[Jess421]

I received the same response and didnt hear anything back yet from someone live.  Also, you may want to go in and edit out the email address.  I do nto believe that is allowed : )  I am really crossing my fingers that they delete. 

[baller4life]

Yes that's the exact same auto message I received. Then a couple hrs later, I received their email of deletion.

[Jess421]

I hope I hope they delete mine!!!!! Good Luck!!

[baller4life]

Here is the email I received. Now remember, my situation is that I was disputing the fact that they were reporting monthly late payments on my credit report of $96 which they are not allowed to do because they are a collection agency and not the OC. The OC is HSBC who is still on my credit report and not budging. Your situation may or may not be identical to mine. Check your reports first to make sure they are reporting correctly. They are notorious for reporting late payments.

Dear XXXXXXXXX:

Thank you for contacting me and bringing this to my attention.  I have investigated your dispute and have determined to close the account in question and request that the credit bureaus delete our trade line from your credit report.   Thank you for allowing me to assist you.  Please let me know if you have any further questions or concerns.

Sincerely,

Consumer Ombudsman

Office of General Counsel

Porfolio Recovery Associates, LLC

[couponcrazy]

I emailed that same address and received the same message last week. I have yet to hear from them so I just went ahead and filed a complaint with the BBB.

[kathol39]

Thanks for the advice regarding the email. Lets hope for deletions!!

[baller4life]

Yep that's the next logical step or CFPB depending on the issue!

[kathol39]

No luck with PRA.It took 3 weeks to hear from the Proambudsman but I did receive a email stating that they have determined it is being reported correctly. It is being reported other negative accounts not collections. They are not reporting monthly lates as of now anyway. I am not sure where to go from here. I just received a message from my employers business office to call with a reference number attached so that does not sound good. This is the only bad account on my report. Anyone out there have any advice in this matter. Thanks  kathol39

[ThetoriParadox]

Would you mind PMing that email address?!