Hi everyone!
I have been helped tremendously by this board, and now I have a question for my mom.
She refinanced her mortgage, and now the original holder, Wells Fargo, has not removed the first one.
This, as you can imagine, is tanking her credit score and is so clearly inaccurate. AND MAKES NO SENSE TO ME....
Yet, she cannot seem to get anyone at WF to resolve it. She has talked to several people at WF and sent several letters, and the response is always that they will take care of it... yet they never do... shocking. 
Does anyone have any ideas? Should she dispute with the three credit bureaus?
Should she send a certified letter to WF? if so, which letter would work best?
Help?!?!
thanks!
Hmmm... should have been more careful with my words.
Closed, paid in full, transferred... that's what I meant. Of course I know they do not have to remove it. 
Right now, it still shows open with the balance remaining that was transferred in the refi, making her reports look as though she owes two mortgages in high dollar amounts to two different banks...
Any ideas?
Why do you say it is tanking her score? Is it showing two mortgages open at the same time? As guiness said it's proper to show the older account paid and closed. In fact you want closed accounts in good standing to remain because it adds to your AAoA and credit length history.
ETA: You answered my questions before I could type them out.
From a BK years ago to:
9/09 EX pulled by lender 802
3/10 EQ- 800
6/10 TU -772
You can do the same thing with hard work
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