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I wish I had gotten your guy. My rep was very nice, but didn't budge. He even checked my record for the 2 loans and said that late last payments happen a lot due to misinformation before the closing/sale.
It bugged me. I've banked with them for more than 20 years and still do. Not even a "thank you".
He did say he was sorry he couldn't help me. That was kind.
Good for you. I think everyone's chances of a GW adjustment were greater before the credit crunch.
I'm not sure where. I googled it and found a website for a group of disgruntled BofA customers. ken.d.lewis@bankofamerica.com.
Good luck.