Backstory - Citi wanted to raise my interest rate from 15.24 to 29.99 because a promotional rate had ended. Closed the card and reopened a new one five minutes later with a permanent 15.24 and double credit limit. Received the card today and the packaging is extremely cheap. A few flimsy pieces of cardboard and small, cheaply printed booklet. When I received my first card - it was awesome; the experience was definitely worth the annual fee - I think I still have it somewhere - it was hefty, cardboard container with a long, matte-finished book. The card has lost a significant amount of the 'wow factor.' On the other hand - the trusty Prestige card with them still reigns. Regards - J
