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Valued Member
1Health
Posts: 39
Registered: ‎08-02-2012

Americans READ!

[ Edited ]

So basically i was doing some Google searching and found out that i do not need to be outsourced any longer.  When ever you call a number that is outsourced or oversees offices that is all you have to say is "Please transfer me to American Offices" and they have to transfer you to American offices which can better assist you because you speak the same dialect!! 

 

This helped me and i have tried it with every single person i have called today Including EQ/TU/EX and all transfer me to American call offices which seem very eager to help than oversees ones.

 

Just thought i would add this to here so people can experience my happiness also!!. Calling 1(800) numbers are no longer a pain!!


Starting Score: EQ: 651 FICO TU: 615 FICO EX: 629 FAKO (08/06/2012)
Current Score: EQ: 684 FICO TU: 615 FICO EX: N/A FAKO
Goal Score: 760+ Across Board


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Senior Contributor
jsucool76
Posts: 3,225
Registered: ‎12-11-2011

Re: Americans READ!


1Health wrote:

So basically i was doing some Google searching and found out that i do not need to be outsourced to India call offices any longer.  When ever you call a number that is outsourced to India or oversees offices that is all you have to say is "Please transfer me to American Offices" and they have to transfer you to American offices which can better assist you because you speak the same dialect!! 

 

This helped me and i have tried it with every single person i have called today Including EQ/TU/EX and all transfer me to American call offices which seem very eager to help than oversees ones.

 

Just thought i would add this to here so people can experience my happiness also!!. Calling 1(800) numbers are no longer a pain!!


While many companies will do this, they by no means are required to. There is no law that says that have to, but many companies realize that their customers want to talk to someone in the same country. I know for example dell computers used to offer a special Customer Service plan whereby for $200 you could have unlimited access to american based customer service for a year. 

Regular Contributor
HenryJumbo
Posts: 136
Registered: ‎07-21-2012

Re: Americans READ!

Get the Discover IT they prove 100% American rep support.

Starting Score: EX: 736 FAKO | TU: 757 FICO | EQ 730 FICO
Current Score: EX: 736 FAKO | TU: 750 FICO | EQ 730 FICO
Goal Score:     EX: 750 FICO | TU: 750 FICO | EQ: 750 FICO
In my wallet:  $12,500  $8,000
Moderator Emeritus
webhopper
Posts: 7,230
Registered: ‎09-16-2011

Re: Americans READ!

Discover has 100 percent American support centers

Starting Score: 08/29/2011 TU 671 EQ 674
Current Score: TU 754 EQ 694 EX 697
Wallet: NFCU Visa Sig 25k, Amex Lowes 22k, NavCheck 15k, Amex PRG, Amex Zync, Discover It 13.5k, Amazon Visa 5k
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Valued Contributor
android01
Posts: 1,208
Registered: ‎09-22-2009

Re: Americans READ!

 


webhopper wrote:
Discover has 100 percent American support centers

As does US Bank.

EQ FICO - EQ08 - 850 -9/2/14
TU FICO - TU08 - 850 - 7/18/14
EX FICO - EX08 - 850 - 7/18/14
Frequent Contributor
iMacDrew
Posts: 350
Registered: ‎07-13-2012

Re: Americans READ!


android01 wrote:

 


webhopper wrote:
Discover has 100 percent American support centers

As does US Bank.


+1 US bank is very friendly.

Lender pulled 10-10-13
EQ Fico 715 | EX Fico 714 | TU Fico 703
Valued Contributor
Crashem
Posts: 3,098
Registered: ‎01-26-2012

Re: Americans READ!

Or deal with a credit union to avoid even talking to an impersonal call center.

               LIMITS IN CARD DESCRIPTIONS
Established Contributor
aussiesareforever
Posts: 740
Registered: ‎10-04-2010

Re: Americans READ!


jsucool76 wrote:

1Health wrote:

So basically i was doing some Google searching and found out that i do not need to be outsourced to India call offices any longer.  When ever you call a number that is outsourced to India or oversees offices that is all you have to say is "Please transfer me to American Offices" and they have to transfer you to American offices which can better assist you because you speak the same dialect!! 

 

This helped me and i have tried it with every single person i have called today Including EQ/TU/EX and all transfer me to American call offices which seem very eager to help than oversees ones.

 

Just thought i would add this to here so people can experience my happiness also!!. Calling 1(800) numbers are no longer a pain!!


While many companies will do this, they by no means are required to. There is no law that says that have to, but many companies realize that their customers want to talk to someone in the same country. I know for example dell computers used to offer a special Customer Service plan whereby for $200 you could have unlimited access to american based customer service for a year. 


 

That sounds like a complete waste of money. $200 just to talk to an American customer service rep?????

BK in 2008, after making very stupid financial decisions.

Barclay's Apple Financing Card ($6400) --- Capital One Quicksilver ($10,000)---GEMB CareCredit ($5700) --- AUFCU ($10000)--- Walmart ($5000)

FICO Scores: TU 735 EQ 709 EX 740 (Feb 2013, all pulled by lender)

Frequent Contributor
CreditChampion
Posts: 267
Registered: ‎03-15-2012

Re: Americans READ!

Or have the customer service numbers# for centurion,palladium, and other top credit cards at the major banks.

Fico Scores: 763 EQ(12/11/12) 768 TU(12/11/12) ? EX(TBD)
Citi Double Cash 10K PenFed Plat Rewards 8.5K Citi Forward $7.1K AMEX BCE 6K AMEX Zync NPSL(AU) Discover it 5K Wells Fargo Cash Back $2.3K BankAmericard Better Balance $700 Chase Freedom $500 Capital One Quicksilver $6K Capital One Platinum (AU) $500 Capital One Secured Card (AU) $251(Closed)
Super Contributor
marty56
Posts: 5,679
Registered: ‎10-06-2007

Re: Americans READ!

I have had no issues speaking to CSRs in different countries.  I just speak slower (which is hard since I am a New Yorker).   English is a 2nd language for DW so I am used to doing so.

09/12/2013 FICO: EQ: 772 EX:813 TU:752

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