Reply
Super Contributor
Posts: 5,509
Registered: ‎12-11-2011

Re: Americans READ!


marty56 wrote:

I have had no issues speaking to CSRs in different countries.  I just speak slower (which is hard since I am a New Yorker).   English is a 2nd language for DW so I am used to doing so.


I usually don't have issues either. My mom on the other hand, who has the thickest new york accent ever is terrible with CSRs. I always used to have to call for her for everything. 

;
Valued Member
Posts: 41
Registered: ‎07-06-2012

Re: Americans READ!

Yeah, out of country reps don't bother me. I speak slower, and if I have sound out my words phoneticaly. I make sure the out of country rep slows down their speech for important information. 

In the garden since 7/27/12 after getting two credit rebuilding cards.

Starting Score: 527
Current Score: TU-617 Equifax-606 Experian Plus 569
Goal Score: 650 by 1/1/13
Valued Contributor
Posts: 2,708
Registered: ‎10-16-2008

Re: Americans READ!


jsucool76 wrote:

marty56 wrote:

I have had no issues speaking to CSRs in different countries.  I just speak slower (which is hard since I am a New Yorker).   English is a 2nd language for DW so I am used to doing so.


I usually don't have issues either. My mom on the other hand, who has the thickest new york accent ever is terrible with CSRs. I always used to have to call for her for everything. 


Maybe a special number just for Nyawkers would be in order?

 

Valued Member
Posts: 203
Registered: ‎07-05-2009

Re: Americans READ!

No problems with overseas CSRs here either, but if I have time I will request to speak with a rep in the U.S. in the hope that I am contributing in some small way to help bring those jobs back home. Or, if I am asking any questions that impact FICO or credit, I will only speak with U.S. reps because I have found that overseas reps don't have a good understanding of our credit scoring system here. Upon calling AmEx and asking for a U.S. rep, I have been told that all they can do is transfer me back into the queue and hope the next agent who answers is in the U.S. This has happened a few times, but the most I've had to get dumped back into the queue is twice.

 

I'll have to try AmEx's backdoor number next time.

Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
† Credit cards for FICO Score ranges: The score ranges are guidelines based on actual applicant approvals and having a FICO Score in a particular range does not guarantee you will be approved for credit cards recommended in that range.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.