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New Visitor
Posts: 3
Registered: ‎02-22-2017

Re: Capital One Venture Now Visa and Metal!

[ Edited ]

Count me as another victim of CapitalOne **bleep**ty customer service. Called to request the metal card and was told no. I will close the card next week once all my charge posts and I pay the final bill.

 

Hate to say it but even if 5/24, Chase is still the best in term of customer service and card offerings.

 

Now that the Amazon Prime card is metal and I have the excellent Citi DC card free, hard to keep these paid cards if they are not metal. Not to mention the redeeming option is so limited.

Super Contributor
Posts: 17,200
Registered: ‎09-27-2014

Re: Capital One Venture Now Visa and Metal!

Did you try calling for a replacement card and seeing what comes?

Capital One isn't known much for being proactive as much as they are reactive.
EX FICO  26 INQ  761
EQ FICO  10 INQ  756
TU FICO  12 INQ  770
Total CL$340,00033 TL
Visitor
Posts: 0
Registered: ‎02-27-2017

Re: Capital One Venture Now Visa and Metal!

Just to add some information for anyone still curious, I asked an online chat rep if I could get a metal card replacement for my current Venture card, to which she replied with:

 

Her: "The card will be sent only for the new applications."

 

Me: "So there's essentially no way for me to get the metal design?"

 

Her: "You can apply for a new card. We are working on it and it'll be available soon for the existing customers too."

 

When I asked her if she had any idea when that would be, she said she didn't have that information. Still somewhat promising nonetheless!

Valued Contributor
Posts: 1,556
Registered: ‎09-01-2011

Re: Capital One Venture Now Visa and Metal!

The industry wants consumers to be more loyal but there's no real incentive to stay especially with things like this. It should've launched for existing first if they had to choose. I have the Mastercard edition and I guess the metal is Visa Signature only. They really should do both versions.

Valued Contributor
Posts: 2,070
Registered: ‎05-05-2010

Re: Capital One Venture Now Visa and Metal!


ignition wrote:

Just to add some information for anyone still curious, I asked an online chat rep if I could get a metal card replacement for my current Venture card, to which she replied with:

 

Her: "The card will be sent only for the new applications."

 

Me: "So there's essentially no way for me to get the metal design?"

 

Her: "You can apply for a new card. We are working on it and it'll be available soon for the existing customers too."

 

When I asked her if she had any idea when that would be, she said she didn't have that information. Still somewhat promising nonetheless!


Good to know that exsisting cardholders will eventually get a metal card.

 

New Visitor
Posts: 0
Registered: ‎04-13-2017

Re: Capital One Venture Now Visa and Metal!

Just had a chat with online rep and he told me my account was eligible for a metal replacement. Advised me to call 866-381-0451. Called them, got transferred couple of times and finally representative ended up ordering a replacement metal card for me. Time to cut off some plastic. Yeahhhh!!!!

Venture 35.8k| BOFA Travel Rewards 28.2K| Chase Freedom 25K| BCE15.6k| Citi Forward 15k| Citi Double Cash 15k| DCU 10K| AmexGreen(NPSL)|Discover(9.2k)| BCP(3k)|
Overall Utilization 1%
EQ 720 | EX 702 | TU 696
Valued Contributor
Posts: 2,070
Registered: ‎05-05-2010

Re: Capital One Venture Now Visa and Metal!

Congrats!

How long have you had your Venture card for?
New Visitor
Posts: 0
Registered: ‎04-13-2017

Re: Capital One Venture Now Visa and Metal!

Just been over 6 months. Pretty much use it on each and every purchase.

Venture 35.8k| BOFA Travel Rewards 28.2K| Chase Freedom 25K| BCE15.6k| Citi Forward 15k| Citi Double Cash 15k| DCU 10K| AmexGreen(NPSL)|Discover(9.2k)| BCP(3k)|
Overall Utilization 1%
EQ 720 | EX 702 | TU 696
Highlighted
Valued Contributor
Posts: 2,070
Registered: ‎05-05-2010

Re: Capital One Venture Now Visa and Metal!

Thanks for the replay and info.

 

My friend called the number on the back of his card and got a metal card.

 

 

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