Is American Express for real?

[Anonymous]

You literally have to be kidding me, lol. 

I thought American Express had great customer service. I guess I was wrong, no wonder Discover overtook them. 

A chat from a few minutes ago on the next post. 

[Anonymous]

I guess if I weren't already unsure about them already, I guess I can forget about them and their cruddy customer service plus spotty acceptance. Anyone else ever have these problems? What's happened to American Express since the 90's?

[Anonymous]

Honestly.. And I had to say this.. But I get much superior service from Chase.

I really think Amex is riding their reputation from decades ago.

[Anonymous]

once i became a member, every chat ive had when logging in has been awesome.  they might outsource different people for people who aren't members yet.  American express customer service people actually learn for 3 months before workng for Amex and are usually knowledgable 

[Discover2016]

Wow he "hung" up you, that is unacceptable I also was looking for the prequal page and I never find it.

[longtimelurker]

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@Anonymous wrote:

You literally have to be kidding me, lol. 

I thought American Express had great customer service. I guess I was wrong, no wonder Discover overtook them. 

A chat from a few minutes ago on the next post. 

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Discover overtook but Amex is still a close 2nd right?    So yes, your chat isn't great, but you can find much worse examples for every issuer, and the point of surveys like JD Power is to get big samples to look at overall performance.     This just sounds like terminology, CSR didn't understand what you meant by pre-qualify page (and he/she should have asked rather than telling you there wasn't one.)   But at least, as far as we know, they didn't open 5 accounts for you without your knowledge as WF might have done!

[Anonymous]

Right? I think they should offer me a BCP, waive the annual fee for life, and give me a 10k limit with their lowest APR as an apology, plus an apology letter on top of it. 

Seriously though, what has happened to AMEX since the 90's? Where did the amazing dispute resolution, customer service, and premium products go? 

[Anonymous]

In what way has discover "overtaken" Amex?

[Anonymous]

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@longtimelurker wrote:

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@Anonymous wrote:

You literally have to be kidding me, lol. 

I thought American Express had great customer service. I guess I was wrong, no wonder Discover overtook them. 

A chat from a few minutes ago on the next post. 

---

Discover overtook but Amex is still a close 2nd right?    So yes, your chat isn't great, but you can find much worse examples for every issuer, and the point of surveys like JD Power is to get big samples to look at overall performance.     This just sounds like terminology, CSR didn't understand what you meant by pre-qualify page (and he/she should have asked rather than telling you there wasn't one.)   But at least, as far as we know, they didn't open 5 accounts for you without your knowledge as WF might have done!

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If a customer service rep doesn't understand what a pre-qualification page is, then why are they even working there? I mean it's the most basic thing they should know... How can you trust this particular person to solve more difficult problems? 

[Anonymous]

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@Anonymous wrote:
In what way has discover "overtaken" Amex?

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http://www.jdpower.com/press-releases/2016-us-credit-card-satisfaction-study